For provisional accommodation bookings via email, we will hold
the accommodation for 48 hours pending receipt of credit card
details via telephone or fax at which time the booking will be
secured. Credit cards will act as your booking guarantee and will
not be debited until your arrival.
For provisional conference, wedding and special occasions bookings
via email, we will hold the venue available for 7 days pending
receipt of a written or faxed confirmation and where applicable,
a deposit.
Cancellation Notice:
1. Advice of cancellation of a second accommodation booking is
required more than 24 hours prior to the date of arrival if it
is not to incur cancellation fee.
2. If less than 24 hours, then a full cancellation fee will be
incurred which is equal to the total of one night's accommodation
and is inclusive of breakfast and VAT.
3.No cancellation fee will be levied if the hotel is able to re-let
the cancelled accommodation.